FAQ

Last updated: September 2026

Where do you ship?

We ship to the USA, Canada, Australia, New Zealand, and the UK.

How long does delivery take?

Orders are delivered within 5 to 8 business days from dispatch. You’ll receive a tracking link once your order is on its way.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location.

Can I track my order?

Yes! Once your order ships, you’ll receive an email with your tracking number.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible at hello@glideandco.com. If your order hasn’t been dispatched, we’ll do our best to help.

What if my item arrives damaged or incorrect?

We’re so sorry if that happens! Email us at hello@glideandco.com within 7 days of receiving your order with a photo and your order number, and we’ll make it right.

How do I return an item?

We accept returns within 30 days of delivery. Items must be unworn, unused, and in original packaging. Email us at hello@glideandco.com to get started.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive your return.

Do you offer exchanges?

We don’t offer direct exchanges. Please return your item and place a new order for the style or size you’d like.

How do I get in touch?

You can reach us anytime at hello@glideandco.com. We aim to respond within 1–2 business days.